CASM – Certified Agile Service Manager
This course provides an introduction to Agile Service Management, the application, and the integration of agile thinking into service management processes. Agile thinking improves IT effectiveness and efficiency and enables IT to continue to deliver value across
in the face of changing requirements.
IT Service Management (ITSM) focuses on ensuring that IT services provide value by understanding and optimizing their end-to-end value streams. This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to the “just enough” process, leading to improved workflow and time-to-value.
Agile Service Management helps IT meet customer requirements faster, improve collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the speed of improvement teams of processes to do more.
This course supports students to successfully complete the CASM exam.
DURAÇÃO
PÚBLICO ALVO
- The target audience for the CASM course is:
- Practice Owners and Process Designers
- Developers interested in helping make processes more agile
- Managers who want to unite multiple practices in a DevOps environment
- Employees and managers responsible for engineering or process improvement
- Consultants guiding their clients through process improvement and DevOps initiatives
- Any person responsible for:
- Process-related requirements management
- Ensure the efficiency and effectiveness of processes
- Maximizing Process Value
OBJETIVOS DO CURSO
Certified Agile Service Manager (CASM) learning objectives include a
understanding of:
- What does it mean to “be agile?”
- The Agile Manifesto, its core values and principles
- Adapting Agile Thinking and Values in Service Management
- Agile concepts and practices, including DevOps, ITIL® , SRE, Lean and Scrum
- Scrum functions, artifacts, and events as they apply to processes
- The two aspects of Agile Service Management:
- 1 – Agile Process Improvement – ensuring processes are lean and deliver
“sufficient” control - 2- Agile Process Engineering – applying agile practices to the process
engineering projects
- 1 – Agile Process Improvement – ensuring processes are lean and deliver
CONTEÚDO PROGRAMATICO
Module 1: Why Agile Service Management?
Module 2: Agile Service Management
Module 3: Leveraging Related Guidance
Module 4: Agile Service Management Functions
Module 5: Agile Process Engineering
Module 6: Agile Service Management Artifacts
Module 7: Agile Service Management Events
Module 8: Agile Process Improvement
ESTÃO INCLUSOS
● Sixteen (16) hours of instructor-led training and exercise facilitation
● The Agile Service Management Guide (pre-class resource)
● Student Handbook (excellent post-class reference)
● Participation in unique hands-on exercises designed to apply concepts
● Sample exams and exam requirements guidelines
● Access to additional sources of information and communities
● Certification exam in Portuguese (Brazil) or English
CONHECIMENTO PRÉVIO
● Some familiarity with ITSM and Scrum processes is recommended
Informações sobre o Exame de Certificação
Successfully passing (65%) the 60-minute exam, consisting of 40 multiple-choice questions, leads to the candidate’s designation as a Certified Agile Service Manager.
The certification is governed and maintained by the DevOps Institute.
Test and material in Portuguese (Brazilian) and English.
Notas
CALENDARIO
INSCREVA-SE
Quero fazer esse treinamento
TREINAMENTOS
Conheça nossos treinamentos
com certificação
Inscreva-se
em nossa newsletter
E deixe a iDev te mostrar tudo o que há de novo no mundo da tecnologia. Vamos falar de soluções, estratégias, treinamentos e muito mais fique ligado
