ITSM

What do we offer?

Consulting and implementation of Service Management practices with Atlassian tools

It is possible to implement both the traditional model and support your IT governance team or ITSM in the journey to Agile Service Management, governing and still streamlining the processes and micro processes of your technology teams, from Development to operations.

Why implement

ITSM with Atlassian

Atlassian tools are in Gartner’s magic quadrant as a Visionary, for a few factors, such as the convergence of the digital experience of the Development, Operations and Business teams, the implementation of Agile ITSM around DevOps and agile support and through automations and integrations between its products and third parties, transparency in its prices and simplified sales process, lower cost among other ITSM players, customers pay only for what they really need and will use.

Who will benefit
from implementing ITSM?

IT directors and managers, IT Governance, who want to manage their processes or even integrate them with other business areas (eg HR and onboarding process)

Understand how we make it happen

01 ITSM expert team

Identification of the necessary processes, tools and integrations
Suggestions for automation, improvement of practices and micro processes
Reduction of the adoption time using Organizational Change Management practices.

02 Integration with existing tools

Our team is extremely experienced in operational environments and how to integrate them into new tools and processes with the least loss of productivity.

03 Automation to unlock the potential of each part of the team

Facilitate the adoption of control processes by automation
Reduce rejection of processes and practices with pillars of transparency and communication
Adopt and adapt as in Agile – short and constant improvement cycles.

OUR CONSULTANTS

Quality consulting
and with better price

Cloud Migration

Ensuring the security and integrity of customer data, evaluating the performance of applications to ensure the best relationship between investment and risk management.

Cloud Migration

Ensuring the security and integrity of customer data, evaluating the performance of applications to ensure the best relationship between investment and risk management.

ASM – Agile Service Management

Evaluation and improvement of processes, added to the best practices for the Management of IT Services.

ASM – Agile Service Management

Evaluation and improvement of processes, added to the best practices for the Management of IT Services.

Cloud Migration

Garantindo a segurança e a integridade dos dados dos clientes, avaliando o desempenho das aplicações para garantir a melhor relação entre investimento e gerenciamento de riscos.

Cloud Migration

Garantindo a segurança e a integridade dos dados dos clientes, avaliando o desempenho das aplicações para garantir a melhor relação entre investimento e gerenciamento de riscos.

ASM – Agile Service Management

Avaliação e melhoria de processos, somados às melhores práticas para o Gerenciamento dos Serviços de TI.

ASM – Agile Service Management

Avaliação e melhoria de processos, somados às melhores práticas para o Gerenciamento dos Serviços de TI.

ITSM

We carry out consulting and implementation of IT Service Management (ITSM) practices with Atlassian tools.

HVIT

High Velocity IT (HVIT) is the application of digital technology to enable business where time to launch, service, change and speed are crucial.

ESM

Enterprise Service Management (ESM) extends IT Service Management (ITSM) processes and tools across an organization to all teams.

ESM

Enterprise Service Management (ESM) extends IT Service Management (ITSM) processes and tools across an organization to all teams.

DevOps

Support in the identification and implementation of DevOps management practices using Atlassian tools.

Cloud Migration

Ensuring the security and integrity of customer data, evaluating the performance of applications to ensure the best relationship between investment and risk management.

OUR PARTNERS

Meet our iDev Partners
and see what we can do for you

IDEV ATLASSIAN PARTNER

We provide Licensing, Consulting and Implementation, Migration to Atlassian Cloud, User Training at various levels.

IDEV FRESHWORKS PARTNER

The company’s cloud-based suite offers customer and employee engagement and service solutions for support, sales, marketing and human resources teams.

IDEAL PARTNER GOOGLE CLOUD PLATFORM

We can lead your IT transition to the cloud, always prioritizing the understanding of your goals and problems to solve, and offering the best solution.

From total environment creation, integrations, application code modernization to CloudNative, or environment migration, whether physical or cloud.

DATED PARTNER

Datadog is the essential monitoring and security platform for cloud applications.

We bring end-to-end traces, metrics and logs to make your applications, infrastructure and third-party services fully observable. These capabilities help companies protect their systems, prevent downtime and ensure customers receive the best user experience.

IDEV NEW RELIC PARTNER

iDev offers Application Monitoring in a managed and fully observed way (full observatility) through NewRelic.

With more than 4 years of expertise on the platform, we support operations and development teams in our NOC as Service, monitoring the performance and health of applications.

DATED PARTNER

Specialists in DevOps and ITSM practices, iDev Soluções has been relying on Zabbix since 2008 to structure the monitoring of its customers’ infrastructure and business.

Focusing on the core business, whether IT or not, our team delivers value by performing analysis and implementing continuous improvement through the indicators collected, whether in technology or processes.

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And let iDev show you everything that’s new in the tech world. Let’s talk about solutions, strategies, training and much more stay tuned

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And let iDev show you everything that’s new in the tech world. Let’s talk about solutions, strategies, training and much more stay tuned

ITSM

What do we offer?

Consulting and implementation of Service Management practices with Atlassian tools

Why implement

ITSM with Atlassian

Who will benefitfrom implementing ITSM?

Understand how we make it happen

01

ITSM expert team

02

Integration with existing tools

03

Automation to unlock the potential of each part of the team

OUR CONSULTANTS​

Quality consulting and with better price

Cloud Migration

Cloud Migration

ASM – Agile Service Management

ASM – Agile Service Management

Cloud Migration

Cloud Migration

ASM – Agile Service Management

ASM – Agile Service Management

ITSM

HVIT

ESM

ESM

DevOps

Cloud Migration

OUR PARTNERS

Meet our iDev Partners and see what we can do for you

IDEV ATLASSIAN PARTNER

IDEV FRESHWORKS PARTNER​

IDEAL PARTNER GOOGLE CLOUD PLATFORM​

DATED PARTNER

IDEV NEW RELIC PARTNER

DATED PARTNER

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Sign up for our newsletter

Services

Consulting

Training

Who will benefit
from implementing ITSM?

OUR CONSULTANTS

Quality consulting
and with better price

Meet our iDev Partners
and see what we can do for you

IDEV FRESHWORKS PARTNER

IDEAL PARTNER GOOGLE CLOUD PLATFORM