Enterprise Service Management opens up the opportunity for companies to have a unifying portal that displays all available services as a catalog. Whether an employee needs to order a new laptop, notify HR of a new employee, or request a statement from the finance team, it’s all displayed in one place. Each team will have its own service project, with workflows behind it working hard to accelerate service delivery.

Além disso, para seus clientes internos, as primeiras impressões acontecem no portal do cliente. Centralizar o sistema onde os funcionários vão para solucionar problemas, enviar solicitações e visualizar uma lista de serviços oferecidos.