Enterprise Service Management opens up the opportunity for companies to have a unifying portal that displays all available services as a catalog. Whether an employee needs to order a new laptop, notify HR of a new employee, or request a statement from the finance team, it’s all displayed in one place. Each team will have its own service project, with workflows behind it working hard to accelerate service delivery. Plus, for your internal customers, first impressions happen on the customer portal. Centralize the system where employees go to solve problems, submit requests and view a list of services offered.